Privacy Policy

1Information We Collect

We collect information that you provide directly to us, as well as data automatically collected when you use our platform:

• Customer Information: When you place an order, we collect your name, shipping address (in Nairobi or across Kenya), email address, and phone number.
• Payment Information: To process transactions, we collect your M-Pesa registered phone number and transaction confirmation details. We do not process or store direct bank account or credit card details; all mobile payments are securely handled via Safaricom’s Daraja API.
• Vendor/Showroom Data: If you are a hub or showroom registering to list vehicles or paying for priority ranking ("Winner Winner" slots), we collect your business name, location, contact details, and M-Pesa payment records.
• Vehicle Searches: We collect data on the vehicles, parts, or VIN numbers you search for to improve our platform's user experience.
• Automated Data: We automatically collect standard log data, including your IP address, browser type, device information, and interaction with our website.

2How We Use Your Information

We use the collected data for the following purposes:

• Fulfilling Orders: To process your purchases and facilitate the dropshipping process.
• Payment Processing: To initiate M-Pesa STK Pushes and verify successful payments for parts or premium showroom listings.
• Communication: To send order confirmations, delivery updates, and respond to customer service inquiries.
• Platform Improvement: To analyze user behavior, improve our UI/UX, and ensure our priority ranking system functions correctly.
• Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access to vendor profiles.

3How We Share Your Information

As a dropshipping marketplace, we must share certain information to fulfill your requests. We do not sell your personal data. We share your data only with:

• Suppliers and Showrooms: We share your name, phone number, and shipping address with our third-party vehicle and spare parts suppliers solely for the purpose of packaging and delivering your order.
• Payment Processors: We share necessary transaction data with Safaricom to facilitate Lipa Na M-Pesa payments.
• Legal Obligations: We may disclose your information if required by Kenyan law, a court order, or to protect the rights and safety of Motor Vault Kenya, our users, or others.

4Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5Your Data Privacy Rights

Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the details below.

6Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date."